Why Ratings and Reviews are Important for Your Business
Tom Canterino • July 30, 2021
Why Ratings and Reviews are Important for Your Business
It's easy to take for granted the power of ratings and reviews. They can be a huge driver of traffic for your business, as well as provide you with insights into how customers feel about your company. But have you ever taken the time to really think about why it is important to solicit feedback from people who visit your website?
In this post, we'll discuss some of the major benefits that come with customer feedback on websites.
It's a way to find out what people really think about your product
- Have you ever been browsing on Amazon and come across reviews that discuss the flaws of something? It might be an easy fix, but if no one mentions it in their review, then there is still a chance for someone who would have otherwise bought the item to experience disappointment.
- As a business owner, you want to know what people like and dislike about your product. This way, if there are any issues that can be easily fixed or improved on in future versions of the product, it is possible for you to address them before they become a major issue with customers.
It helps customers make purchase decisions
- You want your customer to have all of the information they need when making a decision about what products or services you provide, so it only makes sense that including reviews is essential in accomplishing this goal.
- If someone spends time reading through positive and negative feedback, then chances are good that they will be more informed and confident when making a purchase decision.
- That’s why it is important to have a
review management system.
It shows that you care
- You want to give your customers a good experience with every interaction they have with your business, so it is important to solicit feedback and show them that you are concerned about the opinions of people who visit your website.
- Including a simple customer survey in the checkout process is an easy way to get some valuable feedback.
- It can be as simple as asking customers, "how was your experience with our company?" and then follow up by saying something like,"thanks for taking time out of your day to provide us with this input - we really appreciate it".
It can help you identify what to improve about your design
- Good ratings and reviews tell the story of a customer's experience with your website, which means it is possible for you to look at them closely for any trends that might be present in their feedback. For instance, if there are many instances where customers mention how difficult they found it to find the information they were looking for, then you might want to redesign your website with a focus on improving this issue.
- This way, customers will have an easier time finding what they are searching for and it's possible that their experience of using your site will be better because of these changes.
It's easy to take ratings and reviews for granted, but they are an important part of your business.
To learn more about how
LevelUP Digital Solutions can help you grow your business through happy customers, contact us today at 401-298-9361. Our automated feedback collection, management, and syndication platform makes you the authority for your reputation and turns your customers into your best marketers.
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